Return policy

1. Introduction

Welcome to E-quarz! We strive to provide the best shopping experience to our customers. This Return Policy outlines the terms and conditions applicable to returns of products purchased through our platform. Please read this policy carefully before making a purchase.

2. Eligibility for Returns

2.1 Defective or Damaged Products
If you receive a product that is defective or damaged, please contact our customer support within [number of days, e.g., 7 days] of receiving the product.

2.2 Incorrect Product
If you receive a product that is different from what you ordered, please contact our customer support within [number of days, e.g., 7 days] of receiving the product.

2.3 Change of Mind
We do not accept returns for change of mind or if you no longer want the product.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support at [customer support email/phone] and provide your order number, reason for the return, and any supporting images if applicable.

Our customer support team will guide you through the return process, including any necessary documentation or evidence.

Pack the product securely in its original packaging, if available, and ship it to the address provided by our customer support team.

Once we receive the returned product, we will inspect it and process your return accordingly.

4. Return Conditions

To be eligible for a return, the product must meet the following conditions:

The product must be in its original packaging (if available) and in the same condition as when received.
All tags, labels, and accessories must be intact and undamaged.
The product must not have been used or washed.

5. Refund Process

If your return is approved, we will process your refund within [number of days, e.g., 14 days] from the date of receiving the returned product. The refund will be issued in the original form of payment.

6. Contact Us

If you have any questions or concerns about our return policy, please contact us at info@equarz.com

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Return policy