Refund policy

Thank you for shopping with E-quarz We strive to provide the best customer experience possible, and your satisfaction is our priority. This Refund Policy outlines our guidelines regarding refunds, returns, and cancellations.

1. Refund Eligibility

1.1 Non-Refundable Items
Customized or personalized products.
Downloadable digital goods.
Perishable or consumable items.
Gift cards or promotional vouchers.
1.2 Refundable Items
Refunds may be considered for the following situations:Damaged or defective items.
Incorrect product received.

Order cancellation before shipment (subject to approval).

2. Refund Process

2.1 Requesting a Refund
Customers must contact our Customer Support team within [number of days, e.g., 14 days] of receiving the product to request a refund. Provide detailed information about the issue and include supporting evidence such as photographs.

2.2 Approval and Review
Our team will review your request and determine its eligibility based on the provided information. We may request additional details or clarification during this process.

2.3 Refund Approval
If your refund request is approved, we will initiate the refund process. Refunds will be issued through the original payment method used for the purchase.

2.4 Refund Timeframe
Please allow [number of days, e.g., 7-10 business days] for the refund to be processed and reflect in your account.

3. Cancellation Policy

3.1 Order Cancellation
Customers can cancel an order before it is shipped by contacting our Customer Support team. Refunds for cancellations are subject to review and approval.

4. Contact Us
If you have any questions or concerns regarding this refund policy, please contact our Customer Support team at info@equarz.com

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Refund policy