Cancellation policy

Cancellation Policy for Equarz
Effective Date:

1. Cancellation Process

Customers can cancel their order by following the steps below:

Log in to their account on the [Your Ecommerce Application] website.
Navigate to the "Order History" section.
Find the specific order they wish to cancel and click on "Cancel Order."

2. Cancellation Timeframe

Customers can cancel their order within [XX hours/days] of placing the order. After this timeframe, the order cannot be canceled.

3. Refund Policy

3.1. Full Refund
Customers will receive a full refund if the cancellation is requested within the specified cancellation timeframe.

3.2. Partial Refund
If the cancellation request is made after the specified cancellation timeframe, no full refund will be provided. A partial refund may be considered based on the circumstances, at the discretion of [Your Company Name].

4. Refund Processing

Refunds will be processed within [XX business days] after approval. The refunded amount will be credited to the original payment method used for the order.

5. Exchange or Return Policy

Please refer to our separate Exchange and Return Policy for information regarding product exchanges or returns.

6. Contact Information

For any questions or concerns regarding cancellations and refunds, please contact our Customer Service team at info@equarz.com

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Cancellation policy